Refund Policy

Welcome to Gizent, operated by GIZENT WEB TECHNOLOGIES PRIVATE LIMITED ("we," "us," or "our"). This Refund Policy establishes the terms governing the use of our payment gateway services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to comply with these terms. If you do not accept any part of this policy, we kindly request that you refrain from using our services, as adherence to these terms is a prerequisite for platform access.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• Duplicate Charges: If your account has been charged multiple times for the same transaction, you may be entitled to a refund.
• Unauthorized or Fraudulent Transactions: If a transaction was conducted without your authorization or fraudulent activity is detected.
• Failed or Incomplete Transactions: If a payment was successfully deducted from your account but the corresponding product or service was not provided.

To qualify for a refund, you must submit your request within 48 hours of the transaction date. Refund requests made beyond this period may be declined at our sole discretion, as verifying the transaction details becomes more complex over time.

Refund Process

To initiate a refund request, you must provide the following details through our designated support channels:

• Transaction Information: Include the transaction amount, date, and transaction ID to help us locate and validate the payment.
• Reason for Refund: Clearly explain the issue encountered that justifies the refund request.
• Supporting Documentation: Attach any relevant supporting materials, such as transaction receipts, email communications, or screenshots, to assist in the assessment of your claim.

Approved refunds will be credited back to the original payment method within 5-7 business days. However, the actual processing time may vary based on the policies of financial institutions and payment service providers involved in the transaction.

Non-Refundable Transactions

Refund requests may be denied under the following circumstances:

• Requests Outside the Eligible Timeframe: Refund requests submitted beyond the 48-hour eligibility window will not be processed.
• Successful Delivery of Products or Services: If the product or service was successfully provided as agreed, a refund will generally not be granted.
• Violation of Terms and Conditions: If the transaction was linked to a breach of our website’s policies, including fraudulent activity or misuse.

Suspicious or Fraudulent Refund Claims: If a refund request appears to be deceptive or fraudulent, we reserve the right to reject it at our sole discretion.

Gizent retains the right to deny refund requests that do not meet our criteria. In such cases, we assume no liability for issuing a refund.

Third-Party Payment Processors

Refunds are subject to the terms and policies of the financial institutions and third-party payment processors facilitating the transaction. While we strive to assist with refund requests, we cannot be held responsible for delays, denials, or decisions made by these external entities.

We advise users to review the refund policies of their respective banks or payment providers, as their terms and conditions may differ.

Policy Updates and Modifications

We reserve the right to modify or update this Refund Policy at any time at our sole discretion. Changes may be implemented to comply with legal requirements, industry regulations, or evolving business needs. Any updates will be published on our website, and the revised policy will take immediate effect for all new refund requests.

Users are responsible for reviewing this policy periodically to stay informed about any modifications. Continued use of our services after updates to the policy signifies acceptance of the revised terms.

Contact Us

For any inquiries regarding this Refund Policy, clarification on refund eligibility, or assistance with a refund request, please contact our support team at gizentwebtechnologiespvtltd@gmail.com. Our team is available to provide guidance and support.