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Frequently Asked Questions

Clear Answers for Smooth Transactions

Find quick solutions to common queries about payments, security, and account management to ensure a hassle-free experience.

Onboarding Payment Payouts Pricing Solutions

What documents are required for onboarding?

You’ll need your business registration details, bank account information, and identity proof for verification.

How long does the onboarding process take?

The process typically takes 24-48 hours once all required documents are submitted.

Can I update my business details after onboarding?

Yes, you can modify your business details through your account dashboard.

What happens if my onboarding request is declined?

Our support team will guide you on the necessary steps to resolve the issue.

Is there a demo available for the onboarding process?

Yes, we provide a step-by-step demo to help you complete the onboarding smoothly.

What payment methods are supported?

We support credit cards, debit cards, net banking, UPI, and popular digital wallets.

How do I issue a refund to my customer?

Refunds can be processed directly from your account dashboard with just a few clicks.

What is the average settlement time for payments?

Payments are usually settled within 1-2 business days.

What should I do if a payment fails?

You can track failed transactions in the dashboard and request support for resolution.

How do I initiate a payout?

Payouts can be scheduled automatically or processed manually from your dashboard.

What is the minimum payout amount?

The minimum payout threshold varies based on your business account type.

Can I split payouts across multiple accounts?

Yes, our system allows you to distribute funds to multiple beneficiaries.

How can I track the status of my payouts?

Real-time payout tracking is available in your account dashboard.

Are instant payouts available?

Yes, instant payout options are available for verified business accounts.

What are the transaction fees?

Our transaction fees are competitive and vary based on the payment method.

Are there any hidden charges?

No, all fees are clearly outlined with no hidden costs.

Do you offer discounts for high transaction volumes?

Yes, we provide customized pricing plans for businesses with high transaction volumes.

Is there a setup fee for new accounts?

No setup fees are required; our platform is free to integrate.

How can I access detailed pricing information?

Detailed pricing plans are available on our website or upon request.

What industries do you cater to?

We serve e-commerce, SaaS, gaming, fintech, and digital product platforms.

Do you provide customized payment solutions?

Yes, we tailor solutions to fit your business needs and workflows.

Can I integrate your solution with my existing software?

Absolutely, our flexible APIs enable seamless integration.

What kind of support do you offer for solution setup?

Our dedicated support team assists you throughout the integration process.

Do you provide analytics tools for tracking transactions?

Yes, our platform offers detailed insights to help you track and manage payments.

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FAQ

Clear Answers for Smooth Transactions

What documents are required for onboarding?

How long does the onboarding process take?

Can I update my business details after onboarding?

What happens if my onboarding request is declined?

Is there a demo available for the onboarding process?

What payment methods are supported?

How do I issue a refund to my customer?

What is the average settlement time for payments?

What should I do if a payment fails?

How do I initiate a payout?

What is the minimum payout amount?

Can I split payouts across multiple accounts?

How can I track the status of my payouts?

Are instant payouts available?

What are the transaction fees?

Are there any hidden charges?

Do you offer discounts for high transaction volumes?

Is there a setup fee for new accounts?

How can I access detailed pricing information?

What industries do you cater to?

Do you provide customized payment solutions?

Can I integrate your solution with my existing software?

What kind of support do you offer for solution setup?

Do you provide analytics tools for tracking transactions?

Quick Links

Policies

Contact Info